Refund Policy
Refund Policy
At Forever Muses Parfums, we want you to fall in love with every fragrance you order. If you are not completely satisfied, our Refund Policy ensures a smooth and fair process.
Returns & Refunds
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We accept returns or exchanges for eligible items within 14 days of delivery.
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Products must be unused, in their original packaging, and in the same condition as received.
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Personalized or bespoke fragrances are non-refundable due to their custom nature.
How to Request a Refund
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Contact us at contact@forevermusesparfums.com with your order number and reason for return.
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Our team will provide instructions for returning your item.
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Once we receive and inspect the returned product, we will process your refund.
Refund Method
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Refunds are issued to the original payment method used at checkout.
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Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please contact us immediately.
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We will arrange a replacement or full refund at no additional cost.
Shipping Costs
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Shipping costs are non-refundable, except in cases of damaged or incorrect items.
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Customers are responsible for return shipping unless otherwise instructed.
Contact Us
For questions about returns, exchanges, or refunds, reach out to us at:
Email: contact@forevermusesparfums.com
Phone: +33646131052 / +971555977816
We are committed to ensuring every Forever Muses Parfums experience is delightful — even if it means helping you with a return.